We're excited to introduce the ConvergeOne Tech Exchange, a podcast series that connects the technology community with top-of-mind insights that you can put into action. ConvergeOne believes that leveraging technology to connect people with purpose is vital to achieve business outcomes.
Please join our hosts, Bret Lathrop (Senior Director, Portfolio Offer Management, ConvergeOne) and Kathy Sobus (Senior Director, Customer Experience Strategy, ConvergeOne), as we explore the future of the technology landscape in Cloud, Digital Infrastructure, Security, Collaboration, Customer Experience, and beyond. The podcast is available on Apple Podcasts and Spotify, so make sure to subscribe today!
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Episode One – The Customer Experience Equation: Bionic Headsets
In the first episode, Bret and Kathy are joined by Andy Bacon (Vice President, Customer Experience, ConvergeOne) and Vern Fernandez (Senior Manager, Contact Center Excellence, Jabra). They discuss how in the past year, many contact center agents have moved to home working environments. What challenges have arisen around managing work-from-home agents and remote working environments—and how can these challenges be solved? Find out by listening to the first episode!
Topics: Customer Experience, Remote Working
