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Avaya
Embrace the hybrid cloud by connecting your existing Avaya enterprise communications infrastructure to other cloud applications. The C1CX Cloud Connector for AES enables Avaya JTAPI integrations for call control, call center monitoring and name and ACD data sharing between Avaya and C1CX. C1CX also provides a single cloud-based Agent Workspace for agents to get all their work done and a single Admin Portal for easier management.
Braintree
Initiate secure and compliant electronic payments and other financial transactions digitally or via voice using Braintree as the third party merchant.
Cisco
Embrace the hybrid cloud by connecting your existing Cisco enterprise communications infrastructure to other cloud applications. The C1CX Cloud Connector for Cisco enables integrations for call control, call center monitoring and name and ACD data sharing between Cisco and C1CX. C1CX also provides a single cloud-based Agent Workspace for agents to get all their work done and a single Admin Portal for easier management.
Deepgram
Convert audio into text transcriptions and integrate speech recognition into applications with Deepgram speech-to-text.
Google Cloud Speech-to-Text
Convert audio into text transcriptions and integrate speech recognition into applications with Google Cloud speech-to-text.
Google Cloud Text-To-Speech
Convert text into natural-sounding speech using Google Cloud Text-to-Speech.
Google OAuth
Avoid the hassles and security issues associated with multiple logins and passwords for different systems. Leverage any authorized Google login using Google OAuth for secure single sign-on to C1CX applications and services using Google credentials.
Google Vertex AI
Google Vertex AI is a machine learning (ML) platform that lets you train and deploy ML models and AI applications, and customize large language models (LLMs) for use in AI-powered applications. C1 Elly integrates with Vertex AI to deliver generative AI applications that automate a number of use cases for each industry.
Google Workspace
Leverage Google Workspace with C1CX to incorporate collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, and Slides.
Ivanti
Access your ESM information quickly and efficiently with C1's Ivanti integration. Automatically display records using a phone number, email address, or name. C1 also stores specific call information to Ivanti ESM records, and provides you with the capability to click on a phone number to make an outbound call.
Journey
Make sure every agent is who they say they are. Agent facial and voice biometric authentication for the C1 Agent Workspace using Journey AI allows agents to authenticate themselves using biometric information.
Microsoft Azure
Avoid the hassles and security issues associated with multiple logins and passwords for different systems. Leverage any authorized Microsoft Azure login for secure single sign-on to C1CX applications and services using Azure credentials.
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Microsoft Azure / MSGraph
Manage Office 365 emails with an integration to the Microsoft Graph API. Access users' primary mailboxes and shared mailboxes, enabling interactions with email data such as reading, sending, and managing emails for both personal and organizational accounts. This integration streamlines the process of interacting with email services, providing a seamless experience for users across different platforms and devices.
Microsoft Dynamics 365
Access customer information quickly and efficiently with C1's Microsoft Dynamic 365 integration. Automatically display contacts, opportunities and other objects using a phone number, email address, or name. C1 also stores specific call information to Dynamics 365 records, and provides you with the capability to click on a phone number in a Dynamics 365 record to make an outbound call.
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Microsoft Teams
Empower contact center agents to accomplish all of their work right from within Microsoft Teams with the C1CX Agent Workspace Microsoft Teams app. Agents can now collaborate with each other as well as with other employees in the organization while also collaborating with customers, all from within Microsoft Teams.
Okta
Avoid the hassles and security issues associated with multiple logins and passwords for different systems. Leverage any authorized Okta login for secure single sign-on to C1CX applications and services using Okta credentials.
OpenAI (Azure)
AzureOpenAI is OpenAI's machine learning (ML) platform that runs in Microsoft Azure and lets you train and deploy ML models and AI applications, and customize large language models (LLMs) for use in AI-powered applications. C1 Elly integrates with OpenAI to deliver generative AI applications that automate a number of use cases for each industry.
Paymentus
Initiate secure and compliant electronic payments and other financial transactions digitally or via voice using Paymentus as the third party merchant.
PayPal
Initiate secure and compliant electronic payments and other financial transactions digitally or via voice using PayPal as the third party merchant.
Redox
Take advantage of interoperability with dozens of electronic healthcare systems such as Epic, Cerner, athenahealth and eClinicalWorks to securely retrieve patient information, schedule and manage appointments, receive updates and notifications and present patient information along with any call or chat interaction with a healthcare specialist.
Salesforce
Access customer information quickly and efficiently with C1's Salesforce integration. Automatically display contacts, opportunities and other objects using a phone number, email address, or name. C1 also stores specific call information to Salesforce records, and provides you with the capability to click on a phone number in a Salesforce record to make an outbound call.
SAP
Access customer information quickly and efficiently with C1's SAP integration. Automatically display contacts, opportunities and other objects using a phone number, email address, or name. C1 also stores specific call information to SAP records, and provides you with the capability to click on a phone number in a SAP record to make an outbound call.
ServiceNow
Access customer information quickly and efficiently with C1's ServiceNow integration. Automatically display contacts, opportunities and other objects using a phone number, email address, or name. C1 also stores specific call information to ServiceNow records, and provides you with the capability to click on a phone number in a ServiceNow record to make an outbound call.
Zendesk
Access customer information quickly and efficiently with C1's Zendesk integration. Automatically display contacts, opportunities and other objects using a phone number, email address, or name. C1 also stores specific call information to Zendesk records, and provides you with the capability to click on a phone number in a Zendesk record to make an outbound call.