C1 + NICE
C1 and NICE are dedicated to helping businesses deliver a more human experience to our customers. Using the latest in Artificial Intelligence, Predictive Analytics, and Knowledge Management, we are raising the bar by delivering a more empathetic and connected approach for customer experience.
Business Transformation
Customer and Agent Experience
• Knowledge Management
• Quality Management
• Workforce Management
• Performance Management
• Inbound and Outbound Omnichannel
• AI Driven Self-Service
Professional Services
• Implementation and configuration of the solution
• Project Management
• Training and Consulting
• Integration into CRM, Teams, and other third-party applications
Managed Services
• 24/7/365 service desk support
• Moves, adds, and changes (MAC work)
• Designated Technical Account Manager
• Technical Advisory Hotline
Overcoming the struggle of maintaining customer satisfaction and keeping good agents
It’s no surprise that many businesses remain short-staffed in their contact center. Learn how to overcome this.
10 steps to improving customer self-service
Companies can’t hire enough customer service reps, and customers want answers now. Self-service tools will solve for both.