C1 + NICE
C1 and NICE are dedicated to helping businesses deliver a more human experience to our customers. Using the latest in Artificial Intelligence, Predictive Analytics, and Knowledge Management, we are raising the bar by delivering a more empathetic and connected approach for customer experience.
Overcoming the struggle of maintaining customer satisfaction and keeping good agents
It’s no surprise that many businesses remain short-staffed in their contact center. Learn how to overcome this.
10 steps to improving customer self-service
Companies can’t hire enough customer service reps, and customers want answers now. Self-service tools will solve for both.