Strengthening Operational Resilience with C1 OnGuard

"C1’s OnGuard has given us peace of mind, knowing that our operations are being monitored continuously.” 

Wayne Hall | IT Manager, D Thomas + Associates 

The Challenge:

Urgent Need to Find a Reliable Managed Services Provider

D Thomas & Associates was grappling with a rapidly deteriorating IT environment as their long-standing managed services provider suddenly decided to discontinue essential support. This unexpected announcement came as a shock, leaving the company only a few months to find a replacement for critical services like 24/7 system monitoring. The pressure on IT Manager Wayne Hall grew as he understood the potential risks of operating without reliable IT support. “We were in a pickle...we needed C1’s help.” 

D Thomas faced a critical challenge following the sudden discontinuation of essential IT services by their long-term provider. With their IT team already at capacity, the existing staff was tasked not only with maintaining current system performance but also with ensuring that operations continued seamlessly during this pivotal transition.  

The pressure mounted as any lapse in service could result in severe operational setbacks, jeopardizing both the company’s profitability and its reputation within the competitive packaging industry. To navigate this complex landscape effectively, D Thomas needed a new partner that could quickly understand their unique needs and facilitate a smooth transition, ensuring that the disruption was minimized, and business continuity was upheld throughout the process. 

The Solution:

Seamless integration providing comprehensive IT support

In light of the urgent need for reliable IT services, D Thomas first reached out to C1 Managed Services to explore solutions for their pressing challenges. Following this initial contact, C1 promptly provided a tailored recommendation, proposing the integration of their OnGuard advanced monitoring system. This solution would ensure 24/7 oversight of D Thomas's IT infrastructure, allowing for proactive detection of potential issues before they could escalate.  

The implementation process proved to be remarkably efficient, with C1’s expert engineers executing migrations and updates with minimal disruption to ongoing operations. “We were impressed by how smoothly everything went,” Hall reflected, highlighting the collaborative efforts of both teams during this critical phase. Regular technology meetings were instrumental in keeping D Thomas updated on advancements and changes, further solidifying their trust in C1. This strong commitment to effective communication fostered a productive partnership, transforming not only their IT capabilities but also their operational framework, establishing a robust foundation for future growth in the competitive packaging industry. 

Hall voiced his confidence in this solution, stating, “The OnGuard system has given us peace of mind, knowing that our operations are being monitored continuously.” This vigilant oversight was essential for maintaining seamless daily activities during the transition to a new IT partner.

The Result:

Fortified Infrastructure, Reinforced Reputation  

The partnership with C1 Managed Services has brought significant benefits to D Thomas & Associates, resulting in considerable improvements in IT stability and operational efficiency. Through the integration of C1's services, D Thomas has expanded its system monitoring capabilities and optimized critical aspects of its IT infrastructure to better accommodate evolving business needs. “We’ve seen a return on our investment,” Hall remarked, highlighting the tangible advantages of this collaboration.

Moreover, a recent C1 project involving the successful upgrade of their SQL system has further enhanced D Thomas's ability to manage ERP applications more effectively. These advancements have fostered increased confidence among team members, who now have the assurance of reliable support and a fortified IT infrastructure, minimizing potential disruptions. In this way, the partnership with C1 has transformed challenges into valuable opportunities, reinforcing D Thomas's reputation as a trusted player within the packaging industry.