The Rise of Cloud & GenAI in the Contact Center

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The shift is on.

  • 64% of contact centers are now fully cloud-based.

  • 91% are using or testing Generative AI.

  • 88% of hybrid environments plan to fully move to the cloud within 12 months.

  • 97% will increase GenAI spending.

  • 92% believe GenAI will enhance—not replace—contact centers.

Organizations are moving faster—and smarter—than ever.

It’s time to modernize

The race is on. Are you ready to lead?

Learn how C1 can help you modernize your contact center communications with the power of cloud and GenAI.

Schedule a consultation