Better CX starts with retention, responsiveness, and risk mitigation.
Omni-Channel Interaction Oversight and Support
Ensure you can provide the necessary support and oversight across all channels including voice, chat, desktop, mobile and more.
Risk Mitigation
Ensure you're compliant, mitigate risks and maintain interaction quality through the use of advanced recording features.
Workforce Scheduling Optimization
Utilize advanced workforce scheduling techniques to maintain low response times while optimizing and balancing your agent workforce.
Advanced Interaction Analytics
Ensure you have advanced analytics across all interactions in one single pane of glass. Leverage the learnings to improve your websites, applications agent training, and virtual agents.
Introducing Workforce Engagement Management Solutions from C1.
We partner with the leading industry solutions.
Workforce Engagement Advisory
C1 works with clients to optimize your existing WFO solution, upgrade it, expand it, move it to the cloud, spin up an additional line of business, and consult on the new solutions adding significant value.
Workforce Engagement Solution Migration
C1 helps clients migrate to modern solutions which help them improve the quality of the interactions, higher agent success rates, better scheduling of resources, and better insights into the business.
Workforce Engagement Solution Implementation
C1 offers public, hybrid, and on-premises workforce engagement solutions utilizing the industry’s leading technologies from Verint, Calabrio and NICE, and other WEM manufacturers.
Workforce Engagement Optimization and Adoption Services and Solutions
Our capabilities include advisory, design, deployment, integration, migration, training, and management services to ensure the benefits of the WEM solution are fully realized and to speed up employee adoption of solutions.
Impact is the only thing that matters
Customer Stories
Here’s how our customers are leveraging modern technology to earn loyalty and build lasting relationships.
Let’s give them the experience they deserve. Contact us today.
SCHEDULE CONSULTATION
Credibility we can quantify
Redefining what's possible with world-class WFX partners
C1 helps our clients improve agent and customer satisfaction by designing and implementing best-in-breed workforce engagement solutions. We have some of the deepest andnd longest-standing relationships in the industry.
C1 is a Genesys Platinum Partner, recognized for our decades of customer experience (CX) expertise and investment in collaboration and communication solutions.
C1's strategic partnership with NICE delivers powerful solutions and services that enhance customer experiences, drive business results, and ensure compliance.
Make onboarding a breeze. Eliminate unnecessary steps, everywhere. Never make customers dig for details. Anticipate needs. And call your customers by their first names. That’s an experience worth waiting for.
