The Customer’s Desired Outcome

The IT department desired to work with a trusted partner and advisor to achieve a successful Microsoft Teams deployment, with full user adoption of the solution.

The C1 Response

C1 had a strong understanding of the company’s IT environment and knew all the elements that needed to be addressed. The company also recognized C1’s extensive Microsoft experience and expertise, as well as its ability to conduct network assessments and assist with user adoption and corporate change management. These factors made C1 the perfect partner and advisor for such a complex migration.

The initial project involved a global Microsoft Teams pilot that would be used as a roadmap for the eventual deployment for several thousand users. The pilot included network assessments and consulting support, workshops, C1 Microsoft deployment services, and a complete user adoption and corporate change program to ensure excellent adoption.

Results

With C1’s assistance, the company anticipates a successful adoption that will improve productivity and help users collaborate more effectively outside of email. Ultimately, the company plans to move its entire unified communications user base to Microsoft Teams, which will facilitate more effective intra-company communication and increase efficiencies, save time and money, and make the collaborative elements of the work users do easier by getting everyone on the same platform.

The migration to Microsoft Teams is also expanding the company’s ability to support a productive remote workforce while reducing the dependency on its traditional IT infrastructure that kept users bound to an office. Regardless of whether users are working in the office, working from home, or flex scheduling, productivity and collaboration remain high for users due to the Microsoft Teams enterprise voice and video conferencing capabilities implemented by C1.