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Modernize Your Customer Experience in the Age of AI.

C1’s contact center as a service (CCaaS) solution is a fully managed solution that eliminates the risk of migrating to a modern AI-powered contact center as a service (CCaaS) solution while reducing costs and eliminating the burden on your IT staff. Elevate your customers’ experiences by taking advantage of AI-powered capabilities to automate self-service interactions on both voice and digital channels, assist agents with getting their work done better and faster, automate staffing and scheduling and gain key contact center insights through AI-driven analytics all proactively managed by C1.

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Solutions that are right for you

Find the CCaaS solution that is right for your business with market leading CCaaS products from our vendor partners.

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C1 Total Care

C1 Total Care is a fully managed service designed to alleviate the burden on internal IT teams. We provide proactive monitoring, end-to-end support, quality assurance, and expert guidance to ensure your UCaaS and CCaaS environments operate smoothly and securely.​

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Customer Experience Advisory

Leverage C1’s CX Advisory Services to transform your contact center and optimize customer journeys. Our proven WAVES methodology—Workshop, Assessment/Validation, Enterprise Architecture, Solution Development—ensures strategic, efficient, and impactful customer experience transformations.

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Workforce Engagement Management

Enhance agent productivity and satisfaction with C1's Workforce Engagement Management solutions. Our offerings include workforce management, quality management, employee engagement, and performance analytics, utilizing best-of-breed technologies from partners like Calabrio and NICE.​

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C1 is driving customer success

C1 helped us see things that we weren’t seeing ourselves. They helped us understand how the product can scale for us and grow with us. That’s why we rely on a partner like C1 to help guide us, and that’s exactly what they have done.

Sapidah Shefa

Vice President of Operations, Road Runner Sports

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Trusted partnerships for success

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Genesys Cloud

Genesys is a market leader in contact center and CCaaS, offering an AI-powered CCaaS platform for larger organizations that have complex environments, require advanced contact center capabilities and that have complex integration and customization requirements.

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NICE
Nice CXOne

NICE is a CCaaS and workforce engagement management market leader with CXOne, an AI-powered CCaaS platform ideal for mid-size to larger organizations that require advanced contact center features, advanced AI and analytics and advanced workforce optimization capabilities.

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Avaya AXP

The Avaya Experience Platform (AXP) is an AI-powered CCaaS solution that unifies CX and the employee experience (EX) to drive business growth through one scalable platform, and is ideal for organizations with 200 or more agents that have Avaya on premises and that are looking to modernize their CX capabilities while preserving their existing Avaya infrastructure and investments.

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RingCentral RingCX

RingCentral RingCX is a modern, AI-powered omnichannel customer experience solution that tightly integrates with RingEX for employee collaboration, and is ideal for small businesses to small enterprises with simple integration and customization requirements seeking a converged communications solution.

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Compare our market leading partner CCaaS solutions

Find the solution that’s right for your business

Omninchannel support

Support for both voice and digital channels

Artificial intelligence

Native support for artifi artificial cal intelligence

Workforce Engagement Management

Native support of a full suite of workforce engagement management tools such as workforce management and quality management

Converged solutions

Provides fully integrated UCaaS and CCaaS features

Integrations and APIs

Out of the box integrations and APIs for custom integrations

Analytics and reporting

Advanced analytics and reporting tools to monitor performance and gain insights into customer interactions

Security and compliance

Complies with industry standards and regulations to ensure data security and compliance

Scalability

Built to scale with organizational growth, handling increased interaction volumes and expanding operations

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Discover how C1 can help you modernize your contact center!

See how much your organization can save by migrating to CCaaS with the C1 Communications ROI calculator.

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Talk to an expert

Request a call to discuss how C1 can help your organization modernize your contact center and customer experience.

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